Returns are free to our customers. You may return any unopened merchandise (except Haircare ) in its original condition, including original packaging within 30 days of receipt and you will receive a full refund, less shipping. Once you get your order, inspect it to be sure it is correct and if not, start a return within 3 days of receiving it, (which is free) so we can get the correct product to you. We will not accept returns that have not been processed thru our returns department (link at bottom of homepage). So remember to start your return on our homepage and we will begin processing your exchange or refund. It doesn't cost you anything to return your item. We pay all return shipping. If you don't have access to a printer to print off your return label, message us and we will mail you one free of charge.
*NEW* 8/18/2018 : We will accept exchanges/returns of any makeup or skincare as long as it is not opened and in saleable condition. If you opened the product, we will not accept a return or exchange. So please take note of this. It cannot be opened or seal broke on the package. All fragrances can be exchanged/returned as always. Just be sure to follow the instructions above. As noted above any Haircare products cannot be exchanged/returned due to health reasons.
Perfume N Mor monitors return activity for abuse and reserves the right to limit returns or exchanges .
You may start your return prior to shipping it back, by clicking the link at the bottom of our homepage "start a refund". You will be able to print out a postage-paid return label, which will be no cost to you thru our shipping service.
We do not offer refunds or exchanges on Haircare items due to health reasons. So please choose carefully when ordering. Any package that has not been received by Perfume N Mor and tracking information cannot be provided, will be the sole responsibility of the shipper. We will not accept products we did not sell to you for any refund or exchange. All products have codes and each store maintains their own system. So please refrain from doing this. You will be banned from buying at our store.
**Please allow up to 5 business days to process your return or exchange.
Please include why you are returning the unused item and original invoice that came with your package.